Elements and Performance Criteria
- Prepare for improvement event
- Engage team members in the improvement event
- Identify process or processes to be targeted in the improvement event
- Assist team members to identify how their own roles contribute to value to the customer
- Assist team to identify the boundaries of the event, including any imposed exclusions
- Identify key process indicators and other information required for improvement event
- Identify skill needs for personnel engaged in breakthrough improvement event and arrange for any required training
- Establish communication processes with sponsor and stakeholders